utility bill assistance (water gas or electric)
is available for those in neED. 

WE DO NOT OFFER RENTAL ASSISTANCE.

DISCLAIMER:  We DO NOT receive Federal or State money for utility assistance. The money we receive comes from donations that St. Francis House receives through our community partners, organizations and donors and can vary from month to month.
Assistance is on a limited first come-first served basis.

 

   HERE ARE THE UTILITY ASSISTANCE GUIDLINES.  PLEASE READ AND FOLLOW THEM.
In fairness to others, exceptions are not allowed.

  1. YOU MUST HAVE AN OFFICIAL SHUT OFF or DISCONNECT NOTICE TO BE CONSIDERED FOR ASSISTANCE.

  2. Utility Assistance help will only be available on the 2nd and 4th Tuesdays of each month. No exceptions.
    1. January 9th and 23rd
    2. February 13th and 27th
    3. March 12th and 26th
    4. April 9th and 23rd
    5. May 14th and 28th 
      1. Dates may change, please check back often. CALL our Utility Assistance number (501) 777-8758 on the dates listed above and listen to the automated recording directions between the hours of 9:00am-10:00am.
        1. TEXTING a photo of your Utility Bill to 501-777-8758 is preferred.
        2. Any bill that does not say “disconnect notice” or “shut off notice”, will be discarded. 
        3. Funds are limited and on a first call, first served basis, and may run out quickly.
        4. Our response time is usually between 24 and 48 hours. 
        5. If we can help, you will be notified by either text or phone call, only. 
        6. If you don’t hear from us, we will not be able to help at this time.
  3. WE DO NOT TAKE WALK-INS. NO EXCEPTIONS.

QUALIFICATIONS FOR UTILITY ASSISTANCE FROM ST. FRANCIS HOUSE

  1. Your bill MUST say  “SHUT OFF NOTICE” or DISCONNECT NOTICE. All others will be discarded.
  2. PAST DUE or OVERDUE bills can not be considered.
  3. Accounts that are already disconnected will not be considered.
  4. We only assist with “CURRENT AMOUNT DUE”, that is shown on the “shut off notice” or “disconnect notice”.
    1. WE DO NOT PAY PAST DUE AMOUNTS.
  5. Funds are limited and on a first call, first served basis and will run out quickly.

We thank you for your understanding,

Community Resources Coordinator